If you are dissatisfied with your product, we want to quickly correct the problem. We are committed to bringing you the best vibrational healing products. If your product does not meet your expectations or you are not entirely happy with your purchase, please do not hesitate to contact us on healyoursoul@solaceofsoul.com.au. We will glad replace, exchange the item or give you a full refund. You may return unsatisfactory items in their original packaging and provided they are unused within 30 days of purchase. 

If your order arrives less than perfect please provide a photo to healyoursoul@solaceofsoul.com.au so we can investigate and organise an exchange or refund. Alternatively you are welcome to take the less than perfect order into your Solace of Soul Clinic where it can be processed straight away. Please note we are unable to provide refunds or exchanges without the damaged items and proof of purchase.

Any Vibrational Healing Salts that have passed their expiry date cannot be returned, exchanged or refunded.

Any Solace of Soul product deemed to be 'Broken/Faulty' and within the returns time frame, may be exchanged or refunded, provided proof of purchase can be supplied.

Refunds are issued in the same tender as the original purchase. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card.

Can I cancel my order?

An order can only be cancelled up to the point it is despatched. We pride ourselves in despatching orders promptly, so to cancel please contact us immediately via email before the goods have left our control. You will receive an email advising you that your order has been despatched. After that point you will need to accept delivery and then return the order to us in accordance with our Refunds and Returns Policy above.

Standard delivery within Australia

All goods are dispatched from our Brisbane Clinic and are delivered by Australia Post.

Most orders are dispatched from our clinic within 1-3 business days.

Due to the Covid-19 outbreak Australia Post are experiencing delays in their network. Upon dispatch we will send you a notification email and your order should arrive within 5 to 15 business days for standard delivery and 3 to 7 business days for express delivery.

Please note it can take longer to WA, remote and regional areas. Please note that we rely on our delivery partners to successfully deliver within their recommended service time frames.

Solace of Soul cannot be held responsible for delays within the Australia Post network.

We use AusPOST's eParcel system to deliver items Australia-wide. 

For Australian standard deliveries, please see below shipping charges:

• $12.90 postage and handling within Australia
• FREE delivery on orders over $100 (excludes Int. Shipping Costs, Corporate Orders and Express post)

Please note that some rural locations may take slightly longer. Once your order leaves our clinic, you will receive an email from Australia Post with your tracking number, after which you can track your delivery. Please contact Australia Post for any inquiries about your order, as once this leaves our Online store, it is in the hands of Australia Post.

We suggest you give an address where you will most likely be during the day to receive delivery, as you will be asked to sign for the receipt of your parcel. We can deliver to all business, residential and PO Box addresses in Australia. If you are not at home at the time of delivery a notification card will be left for collection at your local post office.

Express delivery within Australia

We use the Australia Post Express Post Parcel Service to deliver items Australia-wide from our Brisbane clinic. Please see below EXPRESS shipping charges:

• Candles - $19.90 for postage and handling within Australia.
• Salts - $22.90 for postage and handling within Australia.

All Express Shipping is dispatched same business day or next business day.