Cancellation & Reschedule Policy
Solace of Soul Cancellation, Rescheduling and Lateness Policy
Solace of Soul understands that sometimes schedules change and therefore requests the courtesy of at least 48 hours notice when cancelling or rescheduling your appointment. Because we are a small business we ask that you respect that once a booking is made it is an agreed commitment between Solace of Soul and the customer to show the respect to attend and be present on time.
Group bookings of two or more people require a notice period of 72 hours (3 days). Ultimate Healing Packages required full payment for a booked appointment. If a cancellation for this is made within less than 3 days of the appointment, a fee of 25% of the service price will be charged. Should you cancel twice in a row or "No-Show" your appointment, you will be required to prepay all your appointments in the future.
Please note that if you are over 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show”.
Solace of Soul values your time and feels that it is fair to honour the same policies we hold to our clients. Should Solace of Soul need to cancel on a client due to COVID 19 restriction, unsafe weather conditions weather, power outages, or other unforeseen events with less than 24 hours notice we will do all we can to reschedule your appointment in a timely manner.
All appointments cancelled or rescheduled with less than 48hrs notice will incur a fee of $50 irrespective of circumstances. (Emergency situations are at the discretion of Solace of Soul Management). This is irrespective of whether appointment has already been paid for in full prior. Should this be a regular occurrence - we reserve the right to ask for full payment of your next booking or refuse future bookings. This fee will be invoiced to client and needing to be paid within 5 days. This is irrespective of whether appointment has already been paid for in full prior.
All appointments cancelled or rescheduled with less than 12hrs notice will incur a fee of 50% of the appointment fee irrespective of circumstances. We hope you can understand that Solace of Soul is a small business and each appointment time is extremely valuable to both healer and client. This fee will be invoiced to client and needing to be paid within 5 days and before any further bookings will be made.
All no show appointments will be charged a NO SHOW FEE of 100% of the healing session cost that was booked. As Solace of Soul is a small business, each appointment time is extremely valuable to both healer and client. This NO SHOW FEE will be invoiced to client and needing to be paid within 7 days. No further bookings will be taken until this fee has been paid. Please see PAYMENT OF INVOICES FOR FURTHER UNDERSTANDING.
PEAK TIME APPOINTMENT AND CANCELLATION POLICY
ALL AFTER HOURS evening appointments AND WEEKEND APPOINTMENTS at Solace of Soul are considered premium time slot availabilities. These are HIGHLY sort after appointments and are booked up months in advance. If you have an appointment during these PEAK TIMES, your appointment is considered a premium time slot. Due to this, should you need to reschedule or cancel for any reason with less than 48hrs notice irrespective of circumstances, please note there will be a full charge for your appointment. This will be either invoiced or charged on the day to your card held within our appointment system. THIS PEAK TIME APPOINTMENT CANCELLATION POLICY ALSO APPLIES TO CHRISTMAS AND EASTER TRADING PERIODS. DATES OF THESE TRADING PERIODS ARE DETERMINED AT THE DISCRETION OF SOLACE OF SOUL.
PLEASE NOTE - All Public Holiday Bookings will incur a 20% surcharge
All Bookings After Hours (after 6pm and Saturdays) will incur a 10% surcharge
PAYMENT OF INVOICES
All invoices generated from late cancellation and reschedule fees are to be paid within 7 days. Any invoices not paid in this period will incur a $15 late payment charge. Should invoices stay outstanding for more than 21 days, an Administration charge of $50 will be incurred and the account will be sent to our Debt Collection Agency.
If you have any questions regarding our policies please give email us at email@example.com